Contact
We're here to help!
If you have any questions about your order, our products, shipping, returns, or anything else, our customer support team is happy to assist you.
Customer Support
Email: support@velmoralux.com
Phone: (213) 371-3731
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Pacific Time)
Saturday & Sunday: Closed
We aim to respond to all customer inquiries within 1–2 business days.
Business Information
Velmoralux
13955 Central Ave
Chino, California 91710
United States
Need Help?
You can contact us regarding:
- Order status and tracking
- Product questions
- Shipping inquiries
- Returns and refunds
- Exchanges
- Order cancellations
- Payment and billing questions
- General customer support
Before Contacting Us
To help us assist you more quickly, please include the following information in your email whenever applicable:
- Your order number
- The email address used to place the order
- A brief description of your inquiry
- Photos of the product (if reporting a damaged, defective, or incorrect item)
Response Time
Our customer support team reviews all inquiries during normal business hours.
Most emails receive a response within 1–2 business days.
During holidays or periods of unusually high demand, response times may be slightly longer.
We appreciate your patience and will do our best to assist you as quickly as possible.
Thank you for choosing Velmoralux. We value your trust and look forward to serving you.