Shipping policy
Shipping Policy
Effective Date: August 01, 2026
Thank you for shopping with Velmoralux. This Shipping Policy explains how we process and deliver orders placed through our website.
Shipping Method
We currently offer the following shipping option:
- Free Standard Shipping (Available on all orders)
Delivery Zones
We currently ship to addresses within the United States only.
We are unable to ship to P.O. boxes, APO/FPO addresses, or
international destinations at this time.
Carrier
All orders are shipped via USPS and UPS, depending on your
delivery location and package size. Once your order ships,
you will receive a tracking number by email.
Missing or Incomplete Orders
If your order arrives with missing items, please contact us at
support@velmoralux.com or (213) 371-3731 within 7 days of delivery
with your order number and a photo of what you received. We will
ship the missing item(s) at no additional cost or issue a refund
for the missing portion.
Order Processing Time
Orders are typically processed within 1–2 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Order Cut-Off Time
Our daily order cut-off time is:
5:00 PM (GMT-8) Pacific Time (US & Canada)
Orders placed before the cut-off time will begin processing on the same business day.
Orders placed after the cut-off time, on weekends, or on public holidays will begin processing on the next business day.
Shipping & Delivery Time
- Processing Time: 1–2 business days
- Transit Time: 7–13 business days
- Estimated Delivery: 8–15 business days
Delivery times are estimates and begin after your order has been processed.
Please note that actual delivery times may vary due to factors beyond our control, including carrier delays, weather conditions, holidays, customs processing (if applicable), or other unforeseen circumstances.
Shipping Cost
We offer Free Standard Shipping on all orders.
No additional shipping charges will be applied at checkout for standard delivery.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information (when available).
Please allow up to 48 hours for tracking information to become active after your shipment has been dispatched.
Incorrect Shipping Address
Please ensure your shipping address is complete and accurate before placing your order.
Velmoralux is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us immediately at support@velmoralux.com. While we will do our best to update your information, we cannot guarantee changes once an order has entered processing or has been shipped.
Delayed or Lost Shipments
While we strive to deliver every order within the estimated timeframe, shipping delays may occasionally occur due to circumstances beyond our control.
If your order has not arrived within the expected delivery window, please contact us at support@velmoralux.com. Our support team will work with the shipping carrier to investigate and assist you as quickly as possible.
Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
Store: Velmoralux
Email: support@velmoralux.com
Phone: (213) 371-3731
Business Address:
13955 Central Ave
Chino, California 91710
United States